SmartPoints FAQ

  1. What is the SmartPoints loyalty programme?

    The SmartPoints loyalty programme rewards RHB TradeSmart and RHB Share Trading online customers with 1 SmartPoint for every RM1 brokerage when they:

    • Trade shares listed on Bursa Malaysia, Singapore Exchange, Hong Kong Exchange, NASDAQ, New York Stock Exchange and/or American Stock Exchange via RHB TradeSmart or RHB Share Trading online trading portal OR
    • Trade through dealer / remisier on shares listed on any stock exchange supported by RHB Investment Bank Berhad provided that you have an RHB TradeSmart or RHB Share Trading online account and are subscribed to receive your statements via RHB TradeSmart or RHB Share Trading or email, OR
    • Trade futures contracts listed on Bursa Malaysia Derivatives, Hong Kong Exchange, Singapore Exchange, CME Group, European Exchange, London International Financial Futures & Options Exchange, InterContinental Exchange (ICE Futures US) and Tokyo Commodity Exchange via

    • Online: Any online platform offered by RHB Investment Bank [Futures GTS / Futures QST / CQG Desktop] OR
    • Offline: Trade placed through our Futures Brokers Representatives.
  2. Where can I apply for an RHB TradeSmart trading account?
  3. When will I earn SmartPoints?

    In order to earn SmartPoints, you would need to:

    • Trade shares listed on Bursa Malaysia, Singapore Exchange, Hong Kong Exchange, NASDAQ, New York Stock Exchange and/or American Stock Exchange via the RHB TradeSmart or RHB Share Trading online trading portal or
    • Trade through dealer / remisier on shares listed on any stock exchange supported by RHB Investment Bank Berhad provided that you have an RHB TradeSmart or RHB Share Trading online account and are subscribed to receive your statements via RHB TradeSmart or RHB Share Trading or email.
    • Trade futures contracts listed on Bursa Malaysia Derivatives, Hong Kong Exchange, Singapore Exchange, CME Group, European Exchange, London International Financial Futures & Options Exchange, InterContinental Exchange (ICE Futures US) and Tokyo Commodity Exchange online or offline provided that you have an RHB TradeSmart or RHB Share Trading online account.

    Earned SmartPoints are automatically computed and viewable HERE

  4. Can I combine SmartPoints from two or more RHB TradeSmart /RHB Share Trading accounts?
    • Yes, your SmartPoints from online trades completed on all your individual trading accounts will be combined and shown to you.
  5. Will SmartPoints expire?
    • Yes. SmartPoints will expire after 3 years or upon closure of all individual trading accounts, whichever is earlier.
    • Example of SmartPoints Usage Activity SmartPoints Balance
      1st July 2015 1st July 2015 30
      15th July 2015 Customer Earned 40 SmartPoints 70 (30+40)
      13th August 2015 Customer Earned 50 SmartPoints 120 (70+50)
      1st September 2015 - 31st January 2018 Customer Earned Cumulative of 5000 SmartPoints 5120 (5000+120)
      31st July 2018 Expiry of SmartPoints Earned in July 2015 5050 (5120-70)
      31st August 2018 Expiry of SmartPoints Earned in August 2015 5000 (5050-50)
  6. What are the benefits of this programme?
    • The Smart points that you earn can be used for:
      • Redemption of Bursa Malaysia Equities - 5 market depth data (2,000 SmartPoints = 1 year subscription)
      • Conversion to RHB Platinum Credit Card or RHB Visa Infinite Credit Card rewards points (3 SmartPoints = 5 credit card reward points)
      • Conversion to BIG Points (3 SmartPoints = 1 BIG Point)
  7. Can my SmartPoints be converted to cash?
    • No. Your points cannot be converted to cash.
  8. How can I check my SmartPoints balance?
    • You can check your SmartPoints balance when you login HERE or click on the SmartPoints link when you log in to the desktop or the web version of RHB TradeSmart or RHB Share Trading.
  9. How long does it take for my SmartPoints to be credited into my account?
    • SmartPoints earned from trading of shares listed on Bursa Malaysia will be credited to you within 2 working days. (This excludes SmartPoints earned through ad hoc campaigns and promotions, which will be credited to you in accordance with the terms and conditions applicable).
  10. Can I still collect points without trading on RHB TradeSmart or RHB Share Trading?
    • For share trading, you will earn SmartPoints for every online trade whereas for trades done via your dealer or remisier you will earn SmartPoints if you have an online account with RHB TradeSmart and have subscribed to receive your statements via RHB TradeSmart or email.
  11. For trading in futures contracts, your SmartPoints are earned when you trade futures contracts online or offline.
    • Regardless of share trading or trading in futures contracts, you must have an RHB TradeSmart online account in order to earn SmartPoints.
  12. What if I have further queries on my SmartPoints?
    • Please contact our Call Centre +603 2113 8118 or email support@rhbgroup.com or ask your respective dealer’s representative for assistance.